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The Help Center is designed to provide a complete self-service support center for Praossians. The Help Center is made up of two parts: a knowledge base and a community. Your customers can search through the knowledge base articles to learn to perform a task.
They can also search community content and ask fellow users questions. If your customers can't find an answer to their question, they can submit a support request to receive personalized assistance.
For more information, see our Help Center guide for end-users.
Each user in your community has a Help Center profile (Professional and Enterprise only), so your members can get to know one another better. Profiles contain relevant information about the community member, along with a history of their activity and contributions to the community. Profiles also give each community member the option to follow another user and get notifications when that user makes a post or comment.